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networkWCS Voice Outbound 1+
Voice Outbound 1+ Services
1. SERVICE DESCRIPTION: An outbound telecommunications service that may include an inbound service option using either analog Business Line or Dedicated Access Line terminations connected to networkWCS backbone. Service is available for single or multi-location companies using switched and dedicated and switched and dedicated termination. Service is suitable for voice-grade domestic and international calling worldwide  2. PRICING AND RATES:  Below are the undiscounted base rates for all applicable charges under this Service offering.  Customers enrolled in a WCS NSA or SAA contracts shall receive the separately negotiated rates and discounts pursuant to the terms and conditions contained in those agreements.

a. Call Rounding. Unless otherwise specified, calls are subject to the following rounding rules, on a per-call basis, for billing purposes: 
Call Type Initial Period Additional Increments
Domestic 6 seconds 6 seconds
Mexico and Inmarsat 60 seconds 60 seconds
Other International 30 seconds 6 seconds

b. Charge Rounding. If the computed charge includes a fraction of a cent, the fraction is rounded to the nearest whole cent.

c. Billing Increment. The duration of a call is rated in the billing increments applicable to the service. If the final interval of a call or other billing unit is less than the applicable billing increment, it will be rounded up to a full increment for purposes of billing. Computed usage charges or credits for each call are rounded to the nearest cent (except as noted below for the minimum charge). Billable time for switched telecommunications service is the duration of time between the called station answering and the called or calling station disconnecting, provided duration may be rounded in accordance with specific descriptions in this Guide.

d. Rate Plans.  Below are the undiscounted rate plans for the service (applies to all plans) 

 
ALL PLANS

Switched
Dedicated
INTERSTATE
 


Continental US  (“US48”)
 
$0.1000
$0.0600
 INTRASTATE/INTRALATA
 


All States except listed below

$0.1500
$0.1000
California
CA   
$0.1000
$0.0600
District of Columbia
DC   
$0.1000
$0.0600
CALLS ORIGINATING IN US48 & LANDING IN :  
Hawaii
HI
$0.2000
$0.1500
Alaska
AK
$0.3500
$0.2500
USVI / Puerto Rico
PR
$0.2000
$0.1500
Guam
GU
$0.4000
$0.2500
N. Mariana Islands
NI
$0.6500
$0.5500


Country
Switched
Dedicated
Afghanistan
$3.2500
$3.2300
Albania
$0.4400
$0.4200
Albania - Mobile/SS
$0.6600
$0.6400
Algeria
$0.7500
$0.7300
Algeria - Mobile/SS
$0.7500
$0.7300
Andorra
$0.3450
$0.3250
Andorra - Mobile/SS
$1.1650
$1.1450
Angola 
$0.5500
$0.5300
Anguilla
$0.6600
$0.6400
Anguilla - Mobile/SS
$0.6600
$0.6400
Antarctica
$3.1300
$3.1100
Antigua 
$0.6200
$0.6000
Argentina
$0.2850
$0.2650
Argentina - Mobile/SS
$1.0100
$0.9900
Armenia
$0.3700
$0.3500
Armenia - Mobile/SS
$1.2950
$1.2750
Aruba
$0.4600
$0.4400
Aruba - Mobile/SS
$0.5300
$0.5100
Ascension Island
$1.5800
$1.5600
Australia
$0.2200
$0.2000
Australia - Mobile/SS
$2.0000
$1.9800
Austria
$0.2500
$0.2300
Austria - Mobile/SS
$0.9400
$0.9200
Azerbaijan - Mobile/SS
$0.5700
$0.5500
Bahamas
$0.3050
$0.2850
Bahrain
$0.7100
$0.6900
Bahrain - Mobile/SS
$0.7100
$0.6900
Bangladesh
$1.1000
$1.0800
Barbados
$0.4800
$0.4600
Barbados - Mobile/SS
$0.6100
$0.5900
Belarus 
$0.6100
$0.5900
Belgium
$0.1850
$0.1650
Belgium - Mobile/SS
$0.8300
$0.8100
Belize 
$0.6300
$0.6100
Benin 
$0.4650
$0.4450
Bermuda
$0.2550
$0.2350
Bhutan 
$0.6250
$0.6050
Bolivia
$0.6250
$0.6050
Bolivia - Mobile/SS
$0.9950
$0.9750
Bosnia & Herzegovina
$0.5700
$0.5500
Bosnia & Herzegovina - Mobile/SS
$0.6950
$0.6750
Botswana
$0.4150
$0.3950
Brazil
$0.3400
$0.3200
Brazil - Mobile/SS
$0.6700
$0.6500
British Virgin Islands 
$0.4250
$0.4050
Brunei
$0.5750
$0.5550
Bulgaria
$0.4550
$0.4350
Bulgaria - Mobile/SS
$0.9050
$0.8850
Burkina Faso - Mobile/SS
$0.4700
$0.4500
Burundi 
$0.5300
$0.5100
Cambodia
$2.1950
$2.1750
Cameroon 
$0.7150
$0.6950
Canada
$0.2600
$0.2400
Cape Verde Islands 
$0.7450
$0.7250
Cayman Islands
$0.3300
$0.3100
Cayman Islands - Mobile/SS
$0.4500
$0.4300
Central African Republic
$1.0950
$1.0750
Chad
$1.8400
$1.8200
Chad - Mobile/SS
$1.8400
$1.8200
Chile
$0.1850
$0.1650
Chile - Mobile/SS
$0.6400
$0.6200
China
$0.3950
$0.3750
Christmas & Cocos Islands


Colombia 
$0.2600
$0.2400
Colombia - Mobile/SS
$0.4350
$0.4150
Comoros
$1.1350
$1.1150
Comoros - Mobile/SS
$1.1350
$1.1150
Congo
$0.4800
$0.4600
Cook Islands
$1.9950
$1.9750
Costa Rica 
$0.2300
$0.2100
Croatia
$0.3000
$0.2800
Croatia - Mobile/SS
$0.6400
$0.6200
Cuba
$2.5950
$2.5750
Cyprus
$0.4200
$0.4000
Cyprus - Mobile/SS
$0.7350
$0.7150
Czech Republic
$0.3750
$0.3550
Czech Republic - Mobile/SS
$0.4750
$0.4550
Denmark
$0.1500
$0.1300
Denmark - Mobile/SS
$0.6300
$0.6100
Diego Garcia
$2.0000
$1.9800
Djibouti
$1.1600
$1.1400
Dominica
$0.6250
$0.6050
Dominica - Mobile/SS
$0.6250
$0.6050
Dominican Republic
$0.2350
$0.2150
Dominican Republic - Mobile/SS
$0.3450
$0.3250
East Timor
$1.3050
$1.2850
Ecuador
$0.4300
$0.4100
Ecuador - Mobile/SS
$1.0100
$0.9900
Egypt 
$0.5100
$0.4900
El Salvador
$0.4600
$0.4400
El Salvador - Mobile/SS
$0.4100
$0.3900
Equatorial Guinea
$0.9800
$0.9600
Eritrea
$2.0300
$2.0100
Estonia
$0.3750
$0.3550
Estonia - Mobile/SS
$0.9750
$0.9550
Ethiopia 
$2.2900
$2.2700
Faeroe Islands
$1.3550
$1.3350
Falkland Islands
$1.4400
$1.4200
Fiji Islands 
$1.1200
$1.1000
Finland
$0.2950
$0.2750
Finland - Mobile/SS
$0.7200
$0.7000
France
$0.1100
$0.0900
France - Mobile/SS
$0.7350
$0.7150
French Antilles
$1.1200
$1.0800
French Antilles - Mobile/SS
$1.1200
$1.0800
French Guiana
$0.6250
$0.6050
French Guiana - Mobile/SS
$0.9000
$0.8800
French Polynesia
$0.7100
$0.6900
Gabon 
$0.6750
$0.6550
Gambia 
$0.6850
$0.6650
Georgia
$0.5250
$0.5050
Georgia - Mobile/SS
$0.6800
$0.6600
Germany
$0.1150
$0.0950
Germany - Mobile/SS
$0.6400
$0.6200
Ghana
$0.2950
$0.2750
Ghana - Mobile/SS
$0.3900
$0.3700
Gibraltar
$0.2750
$0.2550
Gibraltar - Mobile/SS
$0.9400
$0.9200
Greece 
$0.2800
$0.2600
Greece - Mobile/SS
$0.8850
$0.8650
Greenland
$1.6700
$1.6500
Greenland - Mobile/SS
$1.6700
$1.6500
Grenada 
$0.3500
$0.3300
Guadeloupe
$0.4850
$0.4650
Guadeloupe - Mobile/SS
$0.8650
$0.8450
Guam
$0.3250
$0.3050
Guatemala 
$0.4300
$0.4100
Guinea
$0.6250
$0.6050
Guinea Bissau
$3.0400
$3.0200
Guyana
$2.1400
$2.1200
Haiti 
$0.9750
$0.9550
Honduras
$0.7100
$0.6900
Honduras - Mobile/SS
$0.7100
$0.6900
Hong Kong
$0.3200
$0.3000
Hungary
$0.3650
$0.3450
Hungary - Mobile/SS
$0.7450
$0.7250
Iceland
$0.3850
$0.3650
Iceland - Mobile/SS
$2.5800
$2.5600
India
$1.0250
$1.0050
Indonesia 
$0.2400
$0.2200
Indonesia - Mobile/SS
$0.4750
$0.4550
INMARSAT 
$8.5000
$8.4800
Iran 
$0.5150
$0.4950
Iraq
$2.5700
$2.5500
Iraq - Mobile/SS
$2.5700
$2.5500
Ireland
$0.2050
$0.1850
Ireland - Mobile/SS
$0.5600
$0.5400
Iridium
$3.5000
$3.5000
Israel
$0.2250
$0.2050
Israel - Mobile/SS
$0.3050
$0.2850
Italy
$0.1150
$0.0950
Italy - Mobile/SS
$1.0200
$1.0000
Ivory Coast
$0.8850
$0.8650
Ivory Coast - Mobile/SS
$0.8850
$0.8650
Jamaica
$0.8650
$0.8450
Jamaica - Mobile/SS
$0.8650
$0.8450
Japan 
$0.3100
$0.2900
Japan - Mobile/SS
$0.5350
$0.5150
Jordan
$0.5250
$0.5050
Jordan - Mobile/SS
$0.7200
$0.7000
Kazakhstan 
$0.5600
$0.5400
Kenya 
$0.7200
$0.7000
Kiribati
$1.5850
$1.5650
Kuwait - Mobile/SS
$1.0100
$0.9900
Kyrgyzstan
$0.6150
$0.5950
Laos
$1.1900
$1.1700
Latvia
$0.4800
$0.4600
Latvia - Mobile/SS
$3.5100
$3.4900
Lebanon
$0.3350
$0.3150
Lebanon - Mobile/SS
$0.7300
$0.7100
Lesotho - Mobile/SS
$0.7250
$0.7050
Liberia
$0.6200
$0.6000
Libya
$0.5750
$0.5550
Liechtenstein
$0.3800
$0.3600
Liechtenstein - Mobile/SS
$1.5200
$1.5000
Lithuania
$0.4650
$0.4450
Lithuania - Mobile/SS
$0.4650
$0.4450
Luxembourg
$0.3950
$0.3750
Luxembourg - Mobile/SS
$0.6850
$0.6650
Macau - Mobile/SS
$2.1500
$2.1500
Macedonia
$0.5900
$0.5700
Macedonia - Mobile/SS
$0.8350
$0.8150
Madagascar - Mobile/SS
$1.3650
$1.3450
Malawi - Mobile/SS
$0.6000
$0.5800
Malaysia
$0.3250
$0.3050
Maldives
$1.1350
$1.1150
Maldives - Mobile/SS
$1.1350
$1.1150
Mali
$0.6550
$0.6350
Mali - Mobile/SS
$0.6550
$0.6350
Malta
$0.4650
$0.4450
Malta - Mobile/SS
$0.9300
$0.9100
Marshall Islands
$0.9650
$0.9450
Mauritania
$1.2250
$1.2050
Mauritius
$0.8850
$0.8650
Mayotte Island
$0.8500
$0.8500
Mayotte Island - Mobile/SS
$1.4500
$1.4100
Mexico - Mobile/SS
$0.8300
$0.8100
Mexico City
$0.2450
$0.2250
Micronesia
$0.8750
$0.8550
Moldova - Mobile/SS
$0.4650
$0.4450
Monaco
$0.2300
$0.2100
Monaco - Mobile/SS
$0.6800
$0.6600
Mongolia 
$0.8000
$0.7800
Montenegro 
$0.3700
$0.3500
Montserrat
$0.5100
$0.4900
Morocco
$1.2300
$1.2100
Morocco - Mobile/SS
$0.7750
$0.7550
Mozambique
$0.6700
$0.6500
Mozambique - Mobile/SS
$0.6700
$0.6500
Myanmar
$1.0500
$1.0300
Namibia
$0.4150
$0.3950
Namibia - Mobile/SS
$0.5400
$0.5200
Nauru
$2.9700
$2.9500
Nepal - Mobile/SS
$0.8950
$0.8750
Netherlands
$0.2000
$0.1800
Netherlands - Mobile/SS
$0.8250
$0.8050
Netherlands Antilles - Mobile/SS
$0.8450
$0.8250
New Caledonia
$1.1850
$1.1650
New Zealand
$0.1450
$0.1250
New Zealand - Mobile/SS
$0.7550
$0.7350
Nicaragua 
$0.5100
$0.4900
Niger
$0.8200
$0.8000
Nigeria 
$0.3650
$0.3450
Niue
$3.6100
$3.5900
Norfolk Island
$2.4000
$2.3600
North Korea
$1.7750
$1.7550
Norway
$0.1450
$0.1250
Norway - Mobile/SS
$0.6250
$0.6050
Oman 
$1.3000
$1.2800
Pakistan
$0.8350
$0.8150
Palau
$2.4550
$2.4350
Palestine 
$0.6350
$0.6150
Panama
$0.3100
$0.2900
Panama - Mobile/SS
$0.5550
$0.5350
Papua New Guinea 
$1.9250
$1.9050
Paraguay
$0.5750
$0.5550
Peru
$0.2400
$0.2200
Peru - Mobile/SS
$0.7800
$0.7600
Philippines 
$0.3800
$0.3600
Poland
$0.2600
$0.2400
Poland - Mobile/SS
$0.6450
$0.6250
Portugal
$0.1850
$0.1650
Portugal - Mobile/SS
$0.7250
$0.7050
Puerto Rico
$0.3750
$0.3550
Qatar - Mobile/SS
$1.5100
$1.4900
Reunion Island - Mobile/SS
$0.7750
$0.7550
Romania
$0.2900
$0.2700
Romania - Mobile/SS
$0.6900
$0.6700
Russia 
$0.4250
$0.4050
Russia - Mobile/SS
$0.4600
$0.4400
Rwanda 
$1.6050
$1.5850
Saipan  (Mariana Islands)
$0.5800
$0.5600
San Marino
$0.2650
$0.2450
Sao Tome
$3.2350
$3.2150
Saudi Arabia
$0.8500
$0.8300
Senegal 
$1.0800
$1.0600
Serbia
$0.3700
$0.3500
Serbia - Mobile/SS
$0.7850
$0.7650
Seychelles Islands
$0.9950
$0.9750
Sierra Leone 
$1.0950
$1.0750
Singapore 
$0.3100
$0.2900
Slovak Republic
$0.3050
$0.2850
Slovak Republic - Mobile/SS
$0.5500
$0.5300
Slovenia
$0.3150
$0.2950
Slovenia - Mobile/SS
$0.7000
$0.6800
Solomon Islands
$2.7250
$2.7050
Somalia
$3.5050
$3.4850
South Africa
$0.3150
$0.2950
South Africa - Mobile/SS
$0.6450
$0.6250
South Korea - Mobile/SS
$0.3700
$0.3500
Spain
$0.1300
$0.1100
Spain - Mobile/SS
$0.6650
$0.6450
Sri Lanka 
$0.5250
$0.5050
St. Helena
$3.0000
$2.9800
St. Kitts
$0.5700
$0.5500
St. Kitts - Mobile/SS
$0.5850
$0.5650
St. Lucia
$0.4300
$0.4100
St. Lucia - Mobile/SS
$0.5700
$0.5500
St. Pierre & Miquelon
$0.8400
$0.8200
St. Vincent
$0.6450
$0.6250
St. Vincent - Mobile/SS
$0.6450
$0.6250
Sudan 
$1.4050
$1.3850
Suriname 
$0.5500
$0.5300
Swaziland
$0.4050
$0.3850
Swaziland - Mobile/SS
$0.6300
$0.6100
Sweden
$0.0750
$0.0550
Sweden - Mobile/SS
$0.6750
$0.6550
Switzerland
$0.2350
$0.2150
Switzerland - Mobile/SS
$0.9350
$0.9150
Syria 
$1.3500
$1.3300
Taiwan
$0.1700
$0.1500
Taiwan - Mobile/SS
$0.2700
$0.2500
Tajikistan
$0.7850
$0.7650
Tanzania - Mobile/SS
$1.2950
$1.2750
Thailand
$0.3750
$0.3550
Togo
$1.4000
$1.3800
Tokelau
$1.7700
$1.7500
Tonga Islands - Mobile/SS
$6.0000
$5.9800
Trinidad & Tobago
$0.3850
$0.3650
Trinidad & Tobago - Mobile/SS
$0.3850
$0.3650
Tunisia
$0.8950
$0.8750
Tunisia - Mobile/SS
$0.8950
$0.8750
Turkey
$0.4350
$0.4150
Turkey - Mobile/SS
$0.6000
$0.5800
Turkmenistan
$0.8100
$0.7900
Turks & Caicos
$0.5000
$0.4800
Turks & Caicos - Mobile/SS
$0.6600
$0.6400
Tuvalu
$2.0000
$1.9800
Uganda 
$0.6750
$0.6550
Ukraine 
$0.6950
$0.6750
Ukraine - Mobile/SS
$0.6950
$0.6750
United Arab Emirates
$0.7200
$0.7000
United Kingdom
$0.0700
$0.0500
United Kingdom - Mobile/SS
$0.9350
$0.9150
United States Virgin Islands
$0.3750
$0.3550
Uruguay
$0.3150
$0.2950
Uruguay - Mobile/SS
$1.5350
$1.5150
Uzbekistan
$0.4950
$0.4750
Vanuatu
$3.6100
$3.5900
Venezuela
$0.5300
$0.5100
Venezuela - Mobile/SS
$0.7100
$0.6900
Vietnam
$2.2700
$2.2500
Vietnam - Mobile/SS
$2.0050
$1.9850
Wallis & Futuna
$3.3500
$3.3300
Western Samoa 
$1.3250
$1.3050
Yemen
$1.9550
$1.9350
Zaire
$1.5400
$1.5000
Zaire - Mobile/SS
$1.5400
$1.5000
Zambia
$1.2400
$1.2200
Zambia - Mobile/SS
$1.2400
$1.2200
Zimbabwe
$0.5650
$0.5450
Zimbabwe - Mobile/SS
$0.7150
$0.6950


DIRECTORY ASSISTANCE

CHARGE PER CALL

Local          (411)

$0.65

Domestic  (NPA-555-1212)

$1.99

Canada     (NPA-555-1212)

$2.75



e. Accounting Codes.  Customers may subscribe to optional Accounting Codes feature when subscribing to the Service.  These are $10.00 MRC and $15.00 NRC per location.  There are three types of Accounting Codes\

(i) Unverified Accounting Codes:  After call is dialed, a code of varying length is input to classify calls on WCS invoice by code dialed.

(ii) Verified Security Codes:  After call is dialed, a code of varying length is input and validated against a preset database of  authorized codes.  If code is invalid, call is rejected and a message played to caller.

(iii) Customized Codes:  Verified Security Codes which are verified against a custom database of codes developed by Customer.

f. Cross Connect.  Customers may interconnect to WCS services via optional customer provided dedicated access.   These fees only apply if Customer provides its own local access to WCS point of presence.  This charge is NOT applicable when WCS is providing and billing for the local access arrangement.


Speed of Ciruit Recurring Monthly One-time Installation
DS1 $ 100 $ 250
DS3 $ 500 $ 1,000
OC-N Negotiated Negotiated

3. OTHER TERMS AND CONDITIONS 

a. Discontinuance of Switched Services. Customers who discontinue switched Voice Outbound 1+ Service will be billed at their contract rates through the date of disconnection after which they will be billed for any Service usage at the standard Service Guide rates applicable to Service if billed by WCS.    If billed for these calls via Customer’s underlying local exchange carrier or by the underlying long distance carrier via separate invoice, Customer will be responsible for these invoices in full and WCS will not be responsible for rerating or credit such calls invoiced by others.
b. Service Cancellation from Local Exchange Carrier. If the Company cancels a switched Customer account or service at the request of the Local Exchange Carrier (LEC) serving the Customer, but the Customer nevertheless continues to complete calls over the Company's network by dialing 1+ or a Company CIC via 10XXX (e.g.,1-5102-NPA-NXX-XXXX), then from the date the Company first received the service cancellation request, the Service Guide rates or the casually billed rate, whichever is higher, will apply. 
c. Restrictions.
(i) 976 Access: Access will not be provided to local 976 numbers.
(ii) International Callback: Service may not be used for international callback offerings using uncompleted call signaling to any country, when that country has prohibited such an offering by statute or regulatory decision.
(iii) No Unlawful Use: Service may not be used for: (a) an unlawful purpose; or (b) making calls that employ automatic dialing devices and terminate into electronic Information Services, pay-per-call services, or other domestic or international audiotext services.

d. Access Arbitrage Fee.  Using any service provided by WCS in connection with Access Arbitrage is considered an abuse and is prohibited. Access Arbitrage is a method or system to profit by exploiting differences between the cost of originating or terminating access (as charged to interexchange or international carriers) and the pricing of long distance service provided by WCS. Access Arbitrage includes:
• The use of any switching equipment or call processing system (including but not limited to prepaid card, calling card, or teleconferencing platform) to segregate calls and systematically route to WCS calls that are characterized by a greater discrepancy between the access costs and the price charged by WCS. • using WCS Voice as a substitute for, or to avoid, originating or terminating switched exchange access obtained from local exchange providers, for the origination or termination of domestic calls originated over the network of another carrier (through 1+ access, special access, carrier access code dial around, or otherwise);
• Routing calls through a call processing system such that the percentage of High Cost minutes routed to WCS using the service is more than 15%;
• Segregating calls within another carrier’s network or a call processing system to systematically route calls to WCS where the access costs exceed the price of long distance service provided by WCS.
If WCS reasonably suspects that a service provided under this Service Guide is being used in connection with Access Arbitrage, Customer will permit WCS to inspect the premises from which the calls originate (as reflected in WCS’s records) and will cooperate reasonably with WCS’s efforts to investigate the manner in which calls are being routed to WCS. For purposes of this provision: “High Cost Calls” are calls that originate or terminate at numbers for which the originating or terminating switched exchange access cost per minute exceeds $0.0200 (or the benchmark rate for Competitive Local Exchange Carrier’s interstate switched exchange access services established by the Commission, if lower than $0.0200). The originating or terminating switched exchange access cost per minute will be the sum of the per minute charges imposed by the originating or terminating Local Exchange Carrier, plus the prorated portion of all other charges imposed by the originating or terminating Local Exchange Carrier for originating or terminating switched exchange access, expressed on a cost per minute basis. If the percentage of High Cost minutes routed to WCS using the service is more than the percentage set forth above, and WCS’s investigation shows that any such calls are originated over the network of another interexchange carrier or routed through a call processing system, then all such calls will be presumed to be Access Arbitrage. If Customer violates this provision, the Access Arbitrage Fee of $0.0400 per minute will apply. In addition, WCS may immediately restrict, suspend or discontinue Customer’s use of any service used in connection with Access Arbitrage upon notice of such violation to Customer. Further, WCS may prevent conversion to another WCS service arrangement of any facility used to provide a service in violation of this provision. 


e. Uncompleted Call Surcharge.  A minimum outbound call completion ratio (defined as percentage of completed calls versus attempted calls) of 90% (ninety percent) is required, and is calculated on total outbound call attempts on a monthly billing basis per unique customer account.  All incomplete calls below this threshold will be assessed a per call attempt surcharge of $0.0050 per call. As an example, if during a monthly billing period, Customer attempts 100,000 outbound calls, and completes 80,000 outbound calls, then the call completion ratio for this customer is 80%. Therefore, in this example, the customer is 10% below the minimum threshold requirement of 90%. Therefore 10% of the total call attempts of 100,000 will be surcharged, resulting in a surcharge of 100,000 x 10% x $0.0050 =  $50.00 f. Short Duration Call Surcharge.   Defined as calls with a duration of 6 seconds or less, short duration calls will be measured each month as a percentage of total calls completed.   If the number of short duration calls exceeds ten percent (10%) at a location in any given month,  then a Short Duration Call surcharge of $0.0100 per call will be assessed for all Short Duration Calls above the 10% threshold.   The calculation is based on and is applied against domestic outbound 1+ and incoming toll-free 8XX jurisdiction calls only. International and other call types are excluded from the calculation). 


g. Toll Call Fraud and Theft of Service.  Customer is responsible for the security of its Customer Premises Equipment (“CPE”) and at all times shall remain accountable for the use of any voice/data transmissions passing through its CPE.   A “theft of service” is the unauthorized use of the Customer’s service following its theft by a third person (examples include voicemail hacking, break-ins, IP-PBX hacking, ANI spoofing, etc.) over whom neither the Customer nor an Authorized User possesses an ability to control. Except as provided in subsection (i) below, Customer, and not WCS, shall bear the risk of all loss arising from any unauthorized or fraudulent usage of Services provided under the NSA, SAA or Service Guide to Customer. WCS reserves the right, but is not required, to take any and all action it deems appropriate (including blocking access to particular calling numbers or geographic areas) to prevent or terminate any fraud or abuse in connection with the Services, or any use thereof, provided, however, that any such action shall be consistent with applicable federal and state laws, rules, and regulations. In addition, as a condition of receiving the telecommunication services contemplated hereunder, Customer shall at all times order adequate trunking for Customer’s call volume. In the event Customer’s call trunking is inadequate to accommodate the call volume it is receiving at any given time then WCS may, at its sole option, restrict or block calls to the applicable circuits.  

(i)  Notwithstanding the foregoing, Customer shall not be liable for unauthorized or fraudulent usage to the extent that (a) Customer has previously notified WCS of the problem and agreed to allow WCS to block the calls; (b) WCS negligently or willfully fails to correct or prevent such unauthorized calls or fraudulent usage.

(ii) Under no circumstance will credit be issued for service use resulting from the acts or omissions of the Customer or any Authorized User including properly securing its CPE from third parties or from the acts of any of the Customer’s or Authorized User’s employees, former employees, agents, vendors or independent contractors. To qualify for a toll fraud credit, the Customer must: (1) submit a WCS trouble ticket to 888-280-4927 documenting the event, notify WCS in writing within thirty (30) days of the Customer’s receipt of the first invoice containing alleged unauthorized service use; and (2) co-operate fully with WCS in connection with any investigation, prosecution or litigation arising from such theft of service. The Customer’s written notification must identify with specificity the service use for which the Customer is seeking credit.

h.  Minimum Facility Usage.   All DS1 and DS3 circuits purchased in conjunction with WCS Voice Outbound 1+ Service are subject to minimum circuit utilization levels as follows:

- DS1: 100,000 minutes/month 
- DS3: 1,000,000 minutes/month 

If in any month Customer's combined Voice Outbound 1+ Service and Voice Toll-Free 8XX Service usage is below the above thresholds, WCS will invoice Customer the difference in the minimum use per circuit and the actual usage per circuit times the interstate contracted rate per minute. WCS will average the utilization of multiple circuits at a given location to determine if a shortfall exists.