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Executive Management
Chris BartonChris S. Barton
President & CEO
Chris  Barton, Founder of Wholesale Carrier Services, Inc. (WCS), is a former MCI Telecommunications employee with over twenty years of telecommunication experience in a variety of large accounts sales and management positions. He has been managing WCS since 1994..
 
In his tenure with MCI, Chris was responsible for the sales development of some of MCI's largest national accounts in Texas and Florida. In addition, he managed the Miami marketplace for MCI and WorldCom as Branch Sales Manager.
 
Chris attended the University of Texas at Austin and majored in Electrical Engineering and Computer Science.


Sam Hoffner Sam Hoffner
Chief Operating Officer
Sam Hoffner is WCS’ COO. He is responsible for the planning and management of  all WCS Service Delivery, Service Assurance, Engineering, Billing, Information Technology and WCS Asia operations.  His extensive management experience spans operations, marketing and IT with enterprise service, marketing and information technology organizations. 

Prior to joining WCS, Sam  was Vice President of Operations & Facilities with Kaplan, a $2.6 billion global provider of education and related services. He led and managed the  Operations, Fulfillment, Business Continuity, Security and Facilities Management departments throughout a period of accelerated growth.  Prior to joining Kaplan, Sam held various operations, technology and marketing positions with several global and boutique digital marketing firms representing organizations and brands such as Coca-Cola, American Express, The Olympic Games and more. 

Sam earned his  Bachelor's in Telecommunication from the University of Florida and a Master's in Business Administration from the Kellogg School of Management at Northwestern University.


Michele GilbertMichele Gilbert
Vice President, Finance
Michele Gilbert is WCS’ Vice President of Finance.  She sets financial direction and develops strategies designed to drive sustained, profitable growth for the company. Michele oversees the appropriate allocation of resources throughout the company and, at the same time, effectively manages risk through strong controls and fiscal discipline. In her role Michele leads all of WCS's corporate financial functions, including treasury, financial planning, accounting, external audit, tax, risk, credit management, insurance and revenue insurance.
 
Prior to the joining WCS Ms. Gilbert was the Chief Financial Officer of R.L. Schreiber, a manufacturer and national distributor of Spices and Spice blends. In that role, Ms. Gilbert was responsible for developing the company’s strategic plan and overseeing all of the financial functions and banking/financing relationships.  

Prior to R.L Schreiber, Michele held various senior financial roles in several companies in diverse industries which included glass manufacturing and distribution, real estate management and development and a National Hockey League team.

Michele holds a Bachelors in Science Management from the A.B. Freeman School of Business at Tulane University and a Masters in Business Administration from Florida Atlantic University.


Albert GanAlbert Gan
Senior Director, WCS Asia
Albert Gan is the Senior Director overseeing WCS’s Asian operations based in Manila.  Mr. Gan is responsible for the alignment and operation of all Asia-based business functions, and the continued growth of WCS throughout the Asia-Pacific region.
  
Prior to joining WCS, Mr. Gan managed outsourced telecommunication programs for AT&T, Verizon Online, T-Mobile UK & US.  He was also the Head of the Customer Service, Training & Customer Support Divisions of Maxis Communication Bhd., a leading mobile provider in Kuala Lumpur, Malaysia.  Prior to his working in the Telecommunications Industry, Mr. Gan worked in the Banking and Finance Industry where he was a Vice President of J. P. Morgan Chase, Mortgage Division, Philippines.

Albert earned a Bachelor’s degree in Information Technology with an emphasis in Computer Sciences.  He is a Six Sigma-Black Belt and holds certificates in Project Management and ISO 9001 audit.


Jay MercerJay Mercer
Director, Engineering
John (Jay) Mercer, Director of Engineering, is a thirty year veteran of the telecommunications industry with Frontier Network Systems, USA DATANET and Warwick Valley Telephone in a variety of Engineering, Operations, Sales and Marketing, Customer Care, Technical Consulting, and Maintenance functions. At WCS he is responsible for Network engineering for the various network architectures that support WCS services.

During his tenure at USA DATANET and Warwick Valley Telephone Jay was responsible for engineering and operations of Class 4 and Class 5 switch platforms both TDM based and VOIP based as well as the Data and Video networks that supported them and for the various Business and Residential customers. And as the CTO at both companies, he provided leadership in the development and deployment of hosted PBX and SIP Trunking roll outs. 

With Frontier Jay held various positions supporting the design installation of large PBX and ACD installations and deployed some of the first VOIP solutions. 

Jay served in the USAF and was an engineer for voice and data at the University of Rochester.


Jack AllenJack Allen
Director, Information Technology
Jack Allen is the Director of Information Technology for WCS.  He is a veteran of the Telecom Industry with over twenty-two years of experience.   Throughout Jack’s extensive career in the Information Technology field, he has maintained a strong focus on the development of systems to drive efficiency.  He has a wide range of experience managing IT business solutions including billing systems, CRMs and ERPs.

Jack oversees the development, implementation, and support of IT systems throughout WCS.  His area of responsibility includes all IT Operations in support of WCS enterprise requirements, as well as the design, development, deployment and support of new and existing technical solutions. 

Prior to WCS, Jack was Director of IT for other Telecommunications companies including Cleartel Communications, Talk America and Access One Communications.  

Jack holds a Bachelor of Science Degree in Computer Science from Fordham University.


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