John (Jay) Mercer, Director of Engineering, is a thirty year veteran of the telecommunications industry with Frontier Network Systems, USA DATANET and Warwick Valley Telephone in a variety of Engineering, Operations, Sales and Marketing, Customer Care, Technical Consulting, and Maintenance functions. At WCS he is responsible for Network engineering for the various network architectures that support WCS services.
During his tenure at USA DATANET and Warwick Valley Telephone Jay was responsible for engineering and operations of Class 4 and Class 5 switch platforms both TDM based and VOIP based as well as the Data and Video networks that supported them and for the various Business and Residential customers. And as the CTO at both companies, he provided leadership in the development and deployment of hosted PBX and SIP Trunking roll outs.
With Frontier Jay held various positions supporting the design installation of large PBX and ACD installations and deployed some of the first VOIP solutions.
Jay served in the USAF and was an engineer for voice and data at the University of Rochester.